Privacy Policy

Introduction

Blue Cloud ABA Therapy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out intake forms or contact forms
Schedule consultations or appointments
Subscribe to our newsletter
Contact us via phone, email, or other means
Apply for employment

This information may include:

Name, email address, phone number, and mailing address
Child's name, date of birth, and relevant medical information
Insurance information
Health and medical history related to ABA therapy services

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our handling of PHI is governed by our Notice of Privacy Practices, which is provided to all clients.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Provide ABA therapy services to you and your child
Process insurance claims and billing
Communicate with you about appointments and services
Respond to your inquiries and provide customer support
Send you information about our services (with your consent)
Improve our website and services
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Healthcare providers: Other providers involved in your child's care, with your consent
Insurance companies: To process claims and obtain authorization for services
Service providers: Third-party vendors who assist us in operating our website and business (subject to confidentiality agreements)
Legal requirements: When required by law or to protect our rights

SMS/Text Messaging Terms & Conditions

Program Description

By providing your phone number, you consent to receive customer care SMS messages from Blue Cloud ABA Therapy. Message types include appointment reminders, scheduling confirmations, practice updates, and other customer care communications related to your child's ABA therapy services. Message and data rates may apply.

Message Frequency

Message frequency may vary. On average, 1–2 messages per month.

Opt-In

You may opt in to receive text messages by providing your mobile phone number and consenting on our website intake form, booking form, or during your consultation or intake process. By opting in, you consent to receive recurring automated text messages from Blue Cloud ABA Therapy. Consent to receive text messages is not a condition of purchasing any goods or receiving services from us.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. You may also reply with STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you will receive a single confirmation message. You will not receive any further text messages unless you opt in again.

Help

For help, reply HELP to any message, email us at info@bluecloudtherapy.com, or call (682) 704-6690.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your text messaging plan.

Mobile Information Privacy

We are committed to protecting your personal information. Your mobile information, including SMS opt-in data and consent, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes under any circumstances. We have implemented strict policies and technical safeguards to prevent unauthorized sharing of your information.

Supported Carriers

Compatible with most major U.S. wireless carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

SMS Data Retention

Your phone number and SMS consent data are retained for the duration of your participation in our messaging program and your active service relationship with us. Upon opt-out or request, your SMS data will be deleted within 30 days unless retention is required by law or for legitimate healthcare record-keeping purposes.

SMS Privacy Questions

If you have any questions or concerns regarding your privacy or SMS communications, please contact us at info@bluecloudtherapy.com or call (682) 704-6690.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encrypted data transmission (SSL/TLS)
Secure storage systems
Access controls and authentication
Regular security assessments
Employee training on privacy and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Receive a copy of your health records

Children's Privacy

Our services are directed toward families with children. We collect information about children only with parental consent and as necessary to provide ABA therapy services. We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable laws regarding children's privacy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Blue Cloud ABA Therapy
831 W Euless Blvd, Suite 15
Euless, TX 76040
Phone: (682) 704-6690
Email: info@bluecloudtherapy.com